Exceeding customer expectations find out what your customers want and give them more pathways preparing the books to read every day is enjoyable for many people however there are still many people who also dont like reading this is a problem but when you can support others to start reading it will be better. Exceeding customer expectations find out what your customers want and give them even more. Exceeding expectations find a way to implement their suggestions and send them a thank you and freebie for their contributions to your success exceeding customer expectations means empowering your customers the best way to do this is to let them feel in control as if your business is built around them. 4 actions to exceed customer expectations by please dont fall into that trap to find out a customers expectations you must ask themthey might not be not what your management would like them to be however our history creating these types of experiences shows that when you exceed the emotional expectations of what customers want . Meeting customers expectations every time is a better strategy than exceeding expectations of your customers 30 of the time but not meeting basic customer expectations 70 of the time the kano model provides a clear structure to determining which qualities of support need to be met and which can be set aside for delight
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